Refund policy

AKKOU – Return & Refund Policy

1. All Sales Are Final

All purchases made on AKKOU are final. We do not offer exchanges or returns. Please review your order carefully before completing your purchase.

2. Damaged or Defective Items

If your product arrives damaged or defective, contact us within 7 days of delivery.

To process a claim, provide:

  • Photos of the item and packaging

  • Your order number

  • A brief description of the issue

Once verified, we may:

  • Replace the item

  • Issue store credit

  • Decide an alternative resolution at our discretion

3. Non-Eligible Items

Please note the following are not eligible for return or refund:

  • Minor variations in color, print, or texture

  • Items damaged due to improper use or care

  • Items purchased during clearance or promotions

4. Refund Processing

If a refund or replacement is approved, we will notify you via email. Any approved refunds or store credits will be processed promptly according to our internal review.